Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Due to hygiene and safety reasons, perfumes and personal care products cannot be returned once opened or used. To be eligible for a return, your item must be:

  • Unopened and unused

  • In its original packaging (sealed)

  • Accompanied by proof of purchase

To start a return, contact us at soraeofficial.my@gmail.com.

Returns must be sent to:
59 Jalan BSC 3C/2, Bandar Seri Coalfield,
47000 Sungai Buloh, Selangor, Malaysia

If your return is accepted, we will provide instructions on how to send your package. Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, leaking, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

We do not accept returns for:

  • Opened or used perfumes

  • Personal care products

  • Sale items

  • Gift cards

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need a different item, please place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days.

Please note that banks or credit card providers may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at soraeofficial.my@gmail.com.

Important Note

As perfumes contain flammable liquids, returns must comply with shipping regulations. Customers are responsible for ensuring proper packaging when returning items.