Shipping policy
SHIPPING POLICY
OVERVIEW
Thank you for shopping with Sorae Perfume. This Shipping Policy explains how we process and deliver your orders.
PROCESSING TIME
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification once your order has been shipped.
SHIPPING RATES & DELIVERY TIME
Shipping fees are calculated at checkout based on your location.
Estimated delivery times:
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West Malaysia: 1–3 business days
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East Malaysia: 3–7 business days
Please note that delivery times are estimates and may vary due to courier delays or external factors beyond our control.
SHIPPING COURIERS
We use trusted courier partners to ensure your order arrives safely. The courier will be selected based on your location and service availability.
ORDER TRACKING
Once your order has been shipped, a tracking number will be provided via email so you can monitor your delivery status.
FAILED DELIVERY / WRONG ADDRESS
Please ensure your shipping details are correct before placing an order. We are not responsible for orders delivered to incorrect addresses provided by the customer.
If a parcel is returned to us due to failed delivery, customers may be required to pay for re-shipping.
DAMAGED OR LOST PARCELS
If your order arrives damaged, leaking, or incorrect, please contact us immediately at soraeofficial.my@gmail.com with photo evidence.
We are not responsible for lost or delayed parcels once they have been handed over to the courier, but we will assist you in resolving the issue.
IMPORTANT NOTE (PERFUME SHIPPING)
Perfume products may contain flammable liquids and are handled according to courier regulations. Delivery options may be limited depending on your location.
CONTACT US
For any shipping-related inquiries, please contact us at:
soraeofficial.my@gmail.com